How to Raise a Complaint

Last updated: October 2026

We want every homeowner who reaches out to Lincolndone Mold Help to be treated fairly and honestly. If something went wrong, tell us. This page shows how to file a complaint and what comes next. It is a general template, not legal advice.

Topics You Can Raise

You are welcome to contact us about:

• Your experience when calling or contacting Lincolndone Mold Help
• The way your personal information was handled
• Anything on this website that seems unclear or wrong
• The conduct of a provider we connected you with

If the Issue Is With a Provider

Providers in our network are independent businesses. They are responsible for their own estimates, pricing, test results, work and customer service. If something went wrong with work in your home, the usual first step is to take it up with the provider directly and keep a written record.

We still want to hear about it. Feedback helps us keep our network honest, and providers who repeatedly fall short of our expectations may be removed. Please know that Lincolndone Mold Help cannot settle contract disputes, refund a provider's work or make decisions for a provider.

Sending Your Complaint

Email contact@lincolndone.garden and include:

• Your name and a way to reach you
• The date you contacted us or the provider
• The phone number you called or the form you used, if you remember
• The provider's name, if you know it
• A clear account of what happened and what outcome you would like

After You Write

We will confirm we received your complaint by email, usually within a few business days. We will look into what happened, which may include contacting the provider. Then we will reply with what we found and any steps we are taking.

Still Unhappy?

If our reply does not satisfy you, answer it and ask us to take another look. You may also contact your state's consumer protection office or attorney general, or your local Better Business Bureau. If your state licenses mold assessors or remediators, the licensing agency may be able to help too.

Contact

Email: contact@lincolndone.garden